Privacy Policy

Effective Date: January 9, 2026
Last Updated: January 9, 2026

1. Who We Are

Doorwise Garage Door Solutions LLC (“Company,” “we,” “us,” or “our”) provides home service solutions to customers in our service area. We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have.

By using our website https://doorwisegds.com/ or providing information to us, you agree to the terms of this Privacy Policy.

If you have any questions or requests, please contact us:

• 📧 [email protected]
• 📞 (478) 343-0793

2. Information We Collect

We collect personal and non-personal information when you use our website, submit a form, call or text us, or engage with our marketing.

A. Information You Provide Directly

• Name, phone number, email, address
• Form submissions and service requests
• SMS/MMS message replies
• Appointment requests or quote forms
• Any other information you voluntarily provide

B. Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type, device info, operating system
• Pages visited, time on site, referring sources
• Click actions and interactions with forms or buttons
• Call tracking data (using dynamic number insertion)

We collect this data through:

• Google Analytics 4 (GA4)
• Google Tag Manager
• Microsoft Clarity (heatmaps, session recordings)
• Facebook Pixel, Nextdoor Pixel, Google Ads conversion tags
• Call tracking tools (dynamic numbers)

C. Information from Other Sources

We may receive limited lead or attribution data from advertising platforms (e.g. Facebook Lead Ads, Google Ads, Nextdoor).

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and service requests
• Send appointment confirmations and updates
• Communicate via SMS, email, or phone
• Deliver marketing offers (with your consent)
• Improve website performance and advertising campaigns
• Analyze trends and user behavior
• Comply with legal obligations

We do not sell personal information.

4. SMS/Text Messaging Compliance (TCPA / 10DLC)

By providing your phone number, you consent to receive:

• Service updates and reminders
• Missed call text-backs
• Promotional messages and special offers

Message frequency may vary. Message & data rates may apply. You can opt out anytime by replying STOP, or reply HELP for help.

We follow:

• Telephone Consumer Protection Act (TCPA)
• 10DLC campaign registration
• CTIA messaging guidelines
• FTC marketing regulations

We never send unsolicited messages or share your number without consent.

5. Email Marketing Compliance (CAN-SPAM)

If you provide your email, we may send you:

• Appointment confirmations
• Follow-ups and service updates
• Promotional offers or newsletters (with consent)

You may unsubscribe anytime by clicking the “Unsubscribe” link or emailing [email protected].

6. Cookies and Tracking

We use cookies, pixels, and tracking scripts to:

• Measure traffic and engagement
• Improve website functionality
• Deliver relevant advertising (retargeting)

You can manage or disable cookies through your browser. Visit www.allaboutcookies.org for guidance.

We use:

• Google Analytics 4
• Microsoft Clarity
• Facebook & Nextdoor Pixels
• Tag Manager / Ads scripts

These third parties may set their own cookies and collect information. Refer to their privacy policies:

• Google Privacy Policy
• Microsoft Privacy Policy
• Meta Privacy Policy

7. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process your data under these legal bases:

• Consent – when you opt in to marketing or submit forms
• Legitimate Interest – to operate our website and improve services
• Contractual Necessity – to deliver services you request
• Legal Obligation – to comply with applicable laws

8. How We Share Information

We only share your data with trusted service providers who help us operate our business, including:

• Website hosting & security providers
• Marketing automation & CRM platforms
• Call tracking & analytics vendors
• Email & SMS delivery services
• Advertising networks (Google, Meta, Nextdoor)

All third parties are required to keep your data secure and use it only for legitimate purposes.

We never sell or rent personal data.

9. Data Retention

We keep your information as long as necessary to:

• Respond to inquiries and provide services
• Maintain accurate business records
• Comply with legal or tax requirements

You may request deletion of your data at any time by contacting us.

10. Your Privacy Rights

Depending on your location, you may:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Opt out of tracking or cookies

To exercise these rights, email us at [email protected].

11. Do Not Track (DNT)

Some browsers send “Do Not Track” signals. There is currently no industry standard for responding. We do not alter data collection in response but will update this policy if standards change.

12. Data Security

We use SSL encryption, secure hosting, and restricted access to protect your information. However, no method is 100% secure. You share information at your own risk.

13. Children’s Privacy

We do not knowingly collect data from children under 13 years old. If we learn we have collected data from a child, we delete it immediately.

14. Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by the “Last Updated” date at the top.

16. Contact Us

If you have questions or requests, contact us:

• 📧 [email protected]
• 📞 (478) 343-0793